Shipping policy

Shipping Policy

Last Updated: July 21, 2026

At 2faceslab, we're committed to getting your order to you as quickly and safely as possible. Thank you for trusting us with your skin barrier care.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, sales, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

Free Standard Shipping

We offer FREE standard shipping on all U.S. orders of $50 or more (after discounts and before taxes).

Estimated Delivery Times

Once your order has been processed:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (when available)
Overnight Shipping: 1 business day (when available)

Please note that delivery times are estimates provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with your tracking number. Tracking information may take up to 24 hours to update.

Shipping Locations

We currently ship throughout the United States.

We're working toward expanding our shipping options in the future.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

2faceslab is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information. If you notice an error, please contact us immediately. We'll do our best to update your order before it ships.

Lost, Stolen, or Delayed Packages

Once your package has been transferred to the shipping carrier, the carrier is responsible for delivery.

If your package is delayed, marked as delivered but not received, or appears lost, please contact the shipping carrier first. If you need additional assistance, we're happy to help.